The company's motto: 'never say no to a customer', initially led to operational challenges. With over a thousand of SKUs per month, the production process had to change frequently, impacting all BOMs, labels, reports, ...
The tipping point for our customer came when they decided to digitalize the entire value stream in manufacturing. This allowed them to reduce non-conformities to less than one per year. Eventually, the company's initial competitors became loyal customers, enabling exponential growth.